Consumer

Via Business Wire : LONDON–(BUSINESS WIRE)–Technavio’s latest report on the global carbonated ready-to-drink tea market provides an analysis of the most important trends expected to impact the market outlook from 2017-2021. Technavio defines an emerging trend as a factor that has the potential to significantly impact the market and contribute to …

Via All Business Expert : What can you do when an important customer asks you to lower your price? Here are some options to address this important issue. Documenting your performance is great prevention. Great suppliers are typically doing more for their customers than they need to do. Here’s an example: …

Via LinkedIn : When I think about the state of my industry — customer experience and loyalty— I can only smile. Sure, not a week goes by without some bizarre story of a poorly handled service call that leaves a customer irate or in tears, but overall, companies are getting better …

Via LinkedIn :  I’ve been asked so many times: “How do you approach customer experience each time you walk into a new company?” My answer is that every company is different and every customer is different. Of course, over the two decades of doing this work, I’ve definitely learned what …

Via Inc. : Sharing great content is only half the battle on social media. You also need to engage your community. Are you set up to handle customer service through social media? Providing great customer service is critical online. Whether you’re prepared or not, your customers will be expecting a quick …

Via Inc. : Everything in business begins with closing a sale. And if you can’t sell yourself, you won’t have a business. How can you turn a losing self-pitch into a winner? One of the biggest cliches in business is that everything starts with the sale. And if you have any …

Via LinkedIn : The last time I talked about Edelman’s 2014 Brandshare study, I focused on the macro theme of the report—that consumers indicated brands aren’t living up to their side of the relationship when it comes to the value exchange that exists (or doesn’t) with brands. The important context …