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The 3 Phases of Brand Reputation Maintenance

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via Business 2 Community : There are three phases of brand reputation maintenance include building, maintaining, and recovering reputation. To thrive in your industry, you’ll need dedicated PR efforts toward creating—and protecting — a positive reputation. There are three main categories of reputation management, applicable to companies of all sizes: Reputation …

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Managing change without disruption

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Via Local Government Chronicle : Serco has implemented a change management strategy and approach for Peterborough City Council projects. The council is undertaking a major transformation programme, aiming to improve user experience and outcomes for residents while delivering savings, managing demand and streamlining services. As with any transformation programme, it is …

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